Pune
Delhi
Delhi
Company name:EMC2
Job Role: tech support engineer
Job Field:IT core
Salary:Best In Industry
Education:
Engineering graduate
Eligibility:Engineering graduate
Bachelor's Degree
Bachelor's Degree
- Excellent communication, analytical and critical-thinking/reasoning skills
- Proficiency in Microsoft Office (Excel and PPT in particular)
Job role:
- Applies systems analysis techniques and procedures to determine hardware or software systems functionality
- Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
- Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
- Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
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