FICO is recruiting freshers as Product Support - Engineer I

Location:Bangalore

Pune

Delhi

Delhi

Company name:FICO

Job Role:Product Support - Engineer I

Job Field:IT core

Salary:Best In Industry

Education:Bachelor’s degree or equivalent

Eligibility:
Bachelor’s degree or equivalent or demonstrated skill and/or related industry experience.
• Ability to work with Windows , Unix and SQL Database
- Good SQL query writing skills - scripting/programming experience in SQL Query language or UNIX Shell
- A basic understanding of XML file formats
- Exceptional organizational and communication skills across both technical and non-technical audiences, both written and verbally.
• Work well independently or with little supervision; confident in ability to work with variety of personality types and styles at all levels.
• Excellent customer service skills.
• Able to multi-tasking and possess excellent organization skills, and follow-through.
• Ability to work well under pressure and meet deadlines.
• Experience working with the latest versions of Windows operating systems.
• Excellent MS Office skills (Word, Excel, Access, email.)
• Previous experience implementing FICO products

Job role:
As a member of the Global Application Support & Fulfillment Team the incumbent will be required to provide support for the FICO™ Product Application Deliveries to world wide FICO customers, both internal and external.

• Provide Level1 & level 2 Support on LiquidCredit, an Application hosted within FICO for for our Global clients.
  - Assume production-down 24 x 7 on-call duties in a managed rotation.
  - Perform packaging and fulfillment and activities for established and new product solutions including FTS setup for deliveries, making deliveries and escrow deposits.
  • Respond to, track and update incoming customer fulfillment requests.
  • Maintain customer tracking database.

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